Booking and payment
An enquiry is not a booking. A booking is confirmed only once we have received the deposit and sent you a written confirmation with a booking number.
- Deposit: [[XX %]] of the total, within [[X]] days of confirmation
- Balance: [[on arrival / X days before arrival]]
- Payment methods: [[bank transfer / card / cash]]
- All prices are in euros and include VAT.
Cancellation and changes
| Cancellation | Refund |
|---|---|
| More than [[X]] days before arrival | [[…]] |
| [[X]]–[[Y]] days before arrival | [[…]] |
| Fewer than [[X]] days | [[…]] |
| No-show without notice | [[…]] |
Changing dates: [[possible once, free of charge, if another date is available]].
We recommend travel cancellation insurance. We do not cover cancellations due to illness, a cancelled flight or work commitments.
Deposit and damage
The security deposit is [[amount]] and is paid [[on arrival / before arrival]]. It is returned within [[X]] days of departure if there is no damage.
The guest is liable for damage caused by them or by people they bring with them.
Tourist tax
[[Included in the price / charged separately, amount per person per night. Children under 12 do not pay, 12 to 18 pay half — check the current rates for Primorje-Gorski Kotar County.]]
We register guests through eVisitor, as the law requires. We need an identity document from every guest on arrival.
Arrival and departure
- Check-in: from [[16:00]]
- Check-out: by [[10:00]]
- Earlier arrival or later departure: by arrangement, depending on bookings
House rules
- The number of guests must not exceed the number stated in the booking
- Smoking: [[…]]
- Pets: [[…]]
- Parties and events are not permitted
- Quiet hours from [[22:00]] to [[07:00]]
- The pool is used at your own risk; children only under adult supervision
- The sauna is used at your own risk
Complaints
Complaints should be sent in writing to [[email]]. We respond within 15 days, as required by Croatian consumer protection law.